Getting help
Help Center provides detailed information on the various features of EazeWork HRMS.
It accessible to all users of EazeWork but you will need to create a help center account (also known as Customer Self Service Portal).
Creating Help Center Account
All users of EazeWork are sent an invite from Help Center as soon as they are updated as joined. The invite would have come from help@eazework.com. You will need to click on the "Accept The Invite" button and set up your password.
Note - the Username for accessing the Help Center is your registered Email ID. It is NOT your EazeWork Username.
Old users who have been added to EazeWork before 10-May-2024 will get an invite as soon as they click on the Help Center icon on EazeWork dashboard. Invite expires in 7 day, you can request for an invite again if your invite has expired. Your Help Center account is deleted on your last working day.
Accessing Help Center
1.
Help Center is available at https://help.eazework.com
2. You can also access the Help Center from with the EazeWork application on both browser and mobile app
a) Login to your EazeWork account
b) Click on the ? icon on the top right as shown below
2. You can also access the Help Center from with the EazeWork application on both browser and mobile app
a) Login to your EazeWork account
b) Click on the ? icon on the top right as shown below
c) You will see the Help Center div
Click on the "Open Help Center" button or click on the article link to open the article.
Navigating with Help Center
1. Go to https://help.eazework.com
You will see the Help Center which has a Knowledge Base and Tickets. The ticketing option is available only to the HR / Admin team members of your company.
Click on Knowledge Base icon to navigate to the articles.
In the Knowledge Base you can
1. Search for any topic, keywords using the Search box
2. Review the articles / FAQs which are available. The articles are grouped in Categories and Sections. Each module is listed as a different category
1. Search for any topic, keywords using the Search box
2. Review the articles / FAQs which are available. The articles are grouped in Categories and Sections. Each module is listed as a different category
Please note that access of Categories / Sections / articles is based on the role(s)
you have. Some articles might not be available to you if you do not have the
required role.
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