I have accessed biometric device both at the time of entering as well as leaving the office, but still, my attendance is showing as "Absent". Why is it so?
There are many reasons why your biometric capture might not be showing -
1. You might have tailgated someone else and forgot to punch
2. The local database takes time to synchronize, in 90% of cases your time stamp
will be synchronized with EazeWork servers within 20 minutes but there might
be some cases where it is delayed
3. The connectivity between your office location might be hampered
If you are sure you have punched In and Out then wait for a day and check your
timestamps on Dashboard > Attendance Calendar widget. If it does not show
even after a day submit a attendance regularization request.
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