Employees can raise tickets which are then routed to the appropriate department / group based on the nature of ticket . There are two versions of helpdesk and what you see will depend upon the version enabled.

Simple Helpdesk

Menu Path : HRIS > Helpdesk > My Tickets tab
Accessible to : All Employees

You can review the status of tickets submitted by you from this table, there are three possible status - Draft, Open, Closed. You can delete or edit and submit the draft requests. You can only view an open ticket and hide a closed ticket.

To raise a ticket use the Quick Access link given on top or click on "Raise Ticket" button as shown above. Fill up the form as shown below.

Options available -
1. Category - you can select the category of the query from the drop-down
2. Priority - you can select the priority from High / Medium / Low options
3. Subject - provide a subject
4. Remarks - provide details of your ticket
5. Upload document - you can upload any supporting document

Advanced Helpdesk

Refer to the article on "Raising Ticket - Advanced Helpdesk" for more details.