Alerts are send automatically by the system when an activity is done. Alerts
are sent in three ways
- On software dashboard
- Through email to the registered email id
- On the mobile phone if mobile app is installed
From this page alerts the following can be managed -
a) alerts which are not needed to be sent can be deselected, this is needed in
case some alerts are becoming too frequent, if an alert is deselected it will
not go to anyone
b) if some alerts need to be sent to additional roles / persons it can be managed
through the "Alert Customization" tab
c) If alerts are to be deactivated for a specific employee or group of employees
it can be done from the "Deactivate Alerts" tab
When alerts are activated then they will go to all employees who are supposed
to receive them as per the workflow. If you want to deactivate an alert for all employees unselect the check box, some alerts are greyed out and cannot be deactivated. You also can deactivate all alerts for specific employee, refer to the third section in this article on details of how to do it.
Alerts which are for information can be sent to more than one role through this feature. To add a new role as a recipient of the alert click on the box and a drop down with the list of roles who can get the alert is visible. You can select the value from the drop down and click on Submit.
Select the employee record/records for which you want to deactivate alert and
click on "Deactivate Alerts" button on top left. Status of the employee will
change to Alerts Deactivated. The following changes will happen -
- employee will not get any email, dashboard alert or mobile app notification
- employee will not be able to see Alert widget on home page
- email status will change to "Email notifications disabled"
- on Preferences page > Alerts tab employee will see "Stop all email notifications
from EazeWork" parameter selected and will not be able to deselect it
Please note that employees who have any role besides the "User" role will not come on this tab. Deactivating alerts option is available only for those employees who do not have any role besides the base role.
If both the Dashboard and Email alerts are deactivated on Manage Alerts page
then the corresponding reminder alert will not come.