Invoice payment
1. Whenever a new invoice is generated you will get an email notification and will also be able to see a message on the dashboard as shown below
To understand on what basis invoice is generated please refer to the article on Understanding Invoices.
2. You can click on "Update Payment" button or "Subscription" menu option. You will be navigated to the Subscription page.
3. On this page you will be able to view and download your invoices and update
details of payments which you have made. The payment terms are clearly mentioned
on top of the tab.
Please note that the initially a Proforma Invoice is created against which you
will be making the payment. On confirmation of the payment receipt by our Accounts
team you will receive the updated Tax Invoice.
To update payment details click on "Update Payment" button.
Please enter the required details and upload a screen shot of the payment confirmation to facilitate faster confirmation.
4. Invoice statuses
| Status | Explanation |
| Open | Last date of payment is in future |
| Overdue | Last date of payment is in past |
| Open - Payment Failed | You had made a payment which has failed but your last date is still in future |
| Overdue - Payment Failed | You had made a payment which has failed but your last date is still in past |
| Paid - Confirmation Pending | If you have made an offline payment and updated the payment details then this status will shown |
| Paid - Authorization Pending | In some cases when an online payment is made the payment is successful at your end but the authorization from the bank is delayed. In such a scenario this status is shown. If the authorization is not received within 24 hours the payment is refunded and status is reverted to Open / Overdue. If authorization is received the status is changed to Paid. |
| Paid | Once the payment is received in our accounts the status will be updated as paid. |
5. Payment details - The details of payment can be seen by using the "View" button
on the invoice row. The details are visible on the bottom of the form as shown
below.
Regularizing Deactivated Account
If the payment is not made as per the payment terms before the due date access
to the system will be deactivated one day after the due date. Once the account
is deactivated the payment must be made immediately and details emailed to accounts@eazework.com,
please mention "Account Activation Request" clearly in the subject line. Please
note that you will not be able to login and update the payment details in EazeHR
since your access has been revoked.
Related Articles
Understanding Invoices
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