Please refer to the article on Subscription Overview for an overview of invoicing, payments and deactivation processes.
Access URL- this is the URL for accessing the account. The
unique URL to login to your account would be https://url.eazework.com/login/
Edition : It could be Trial, Free or Paid
Subscription Status : It should be Active but if you have requested
a subscription cancellation then the status would be "Cancellation Requested"
Notice Period : It would be as per the contract terms
SMTP Server : It should be EazeWork unless your company has
opted for managing the email service through your own server. In which case it
would be your company's server
Sending Email : It should be support@eazework.com if emails
are being sent from EazeWork servers. If they are being sent from your server
then it would show the sending email which is being used to send the system emails
Note : If the email service is being managed by your own server then the email status of employee's email will not be shown correctly. Refer articles for more details on Email status - Account Preference, Email ID Management.
You will have to logout and login again to access the newly added module setup pages and menus. Modules which are activated will be billed from the month in which they are activated, the rate would be based on the number of active licenses in the month. If a new module is added on or before 15th of a month then the module cost is billed from the month in which it is activated, if the module is activated after 15th then the module cost is billed from the next month.
Please refer to the article on License Costs for more details. In case there are multiple companies configured the modules are activated at the group level and not at company level and billing is done for the group together.
From CEO / MD login the activities which need to be done are -
1. Click on the pending task "Deactivation Request" or navigate to Work Area
> Activities> Pending Activities tab
2. Click on "Review" button for the Module Deactivation activity.
To confirm the request click on "Yes" and then "Submit". All the employees will be logged out and the access of the deactivated module will be removed.
You will be able to see the status of the module as "Deactivation Approved". At the end of the day all the associated data and documents generated with the module will be deleted and on the next day you will be able to see the status as "Deactivated".
Modules which have been deactivated will not be billed from subsequent months. You can reactivate the module immediately after deactivation.
When you click on Next you will get an option to give a later closure date as shown below.
You will get the confirmation message.
You would be requested to provide feedback regarding the reasons for cancellation.
Your request will be captured and you will be contacted by and EazeWork support
representative to take the discussion forward. Payroll outsourcing option is available only for Indian companies.